Update Avenue Frequently Asked Questions — Help & Returns

Welcome to Update Avenue! Here, you’ll find answers to our most common questions about shopping, shipping, returns, payments, and more.

1. About Update Avenue

What is Update Avenue?
Update Avenue is your go-to destination for premium clothing and accessories. We pride ourselves on delivering high-quality fashion pieces right to your doorstep at competitive prices.

Are all your products authentic?
Absolutely! We source our products from trusted suppliers to ensure authenticity and top quality.

2. Ordering

How do I place an order?
Simply browse our collections, select your desired product, choose size and color, and proceed to checkout.

Can I place an order without creating an account?
Yes, guest checkout is available, but creating an account allows you to track orders and receive exclusive offers.

Can I change or cancel my order after placing it?
Modifications can be made within 24 hours of purchase.

3. Payment

What payment methods do you accept?
We accept major debit/credit cards, Paystack, bank transfers for local customers, and PayPal for selected countries.

Is it safe to shop on Update Avenue?
Yes! We use secure payment gateways and SSL encryption to protect your information.

4. Shipping & Delivery

Which countries do you ship to?
We ship worldwide with fast and affordable delivery options.

What shipping options are available?
- DHL Express: 1–3 days
- PostNL: 3–7 days

How much does shipping cost?
Shipping fees are calculated at checkout based on destination and weight.

How can I track my order?
A tracking number will be sent via email or SMS once your order is shipped.

5. Returns & Refunds

What is your return policy?
Returns are accepted within 30 days if the product is unused and in original packaging.

How do I start a return?
Contact our customer service with your order number and reason for return.

Who covers the return shipping cost?
Customers are responsible for return shipping unless the item is defective.

How long does it take to receive a refund?
Refunds are processed within 5–10 business days after we receive your returned item.

6. Sizing & Product Information

How can I find my size?
A size chart is available on each product page. Contact us for personalized guidance.

Are the colors on the website accurate?
We strive for accuracy, but variations may occur due to screen settings.

7. Promotions & Discounts

Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for exclusive offers and discount codes.

Can I use more than one discount code?
Only one discount code can be applied per order.

8. Account & Privacy

How do I create an account?
Click “Sign Up” at the top of our website and verify your email.

How is my personal information protected?
We adhere to strict data protection policies and never share your details.

9. Customer Support

How can I contact Update Avenue?
- Email: support@updateavenue.shop
- Phone/WhatsApp: Available on our Contact Us page
- Live Chat: Accessible during business hours

What are your customer service hours?
Monday–Saturday, 9:00 AM – 7:00 PM (WAT)

10. Other Common Questions

Do you sell gift cards?
Yes, gift cards are available in various amounts.

Can I pre-order items?
Some products are available for pre-order with expected shipping dates listed.