FAQ
Frequently Asked Questions
Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and the shipping method you select at checkout.
How long does delivery take?
- DHL Express: 1–3 business days
- PostNL: 3–7 business days
How do I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. You can also log in to your account on our website to track your order.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Can I return or exchange an item?
Yes. We accept returns and exchanges within 14 days of delivery, provided the item is unused, unworn, and in its original packaging. Please contact us before sending your item back.
How do I know my size?
We provide a detailed size guide on each product page. If you’re unsure, feel free to reach out to us before placing your order.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and discounts. Be sure to subscribe to our newsletter and follow us on social media to stay updated.
My order hasn’t arrived, what should I do?
First, check your tracking details. If your order seems delayed or lost, contact us and we’ll help resolve the issue as quickly as possible.
Can I cancel or change my order?
Orders can only be changed or canceled within 24 hours of purchase. After that, your order will already be in processing.
How can I contact customer support?
You can reach our customer support team via:
- Email: support@updateavenue.shop
- Contact Form: Available on our website
- Social Media: Direct message us on TikTok or Facebook